Trouble signing in?
Most sign-in issues come down to one of three things. Pick the closest match below and we'll point you at the fix.
“My IT admin needs to approve ORCA Opti”
This is by far the most common case. Microsoft 365 lets your IT admin decide which apps can access your tenant. Until they approve ORCA Opti, regular users see a sign-in error.
The fix is a short email to your admin. We've written a template that explains what ORCA Opti is, what permissions it asks for, and why it's safe.
“My admin can't or won't approve”
Sometimes the answer is no, or the answer is “we need to ask more questions first.” Both are fine. We've been through this conversation with hundreds of IT teams and can usually clear it up in one call.
“I'm not on Microsoft 365”
Good news. Opti Assist now works with Google Workspace as well as Microsoft 365. Sign in with the work account you already have and you're in: the same sovereign Australian infrastructure, the same security commitment, no platform switch and no new accounts.
Microsoft personal accounts work too, so sole traders and smaller teams can start without a business tenant.
Nothing here matches your situation? Contact us and we'll figure it out together.