Using ORCA — Frequently Asked Questions

Question 1

Is my data safe with ORCA's AI?

Accepted Answer

ORCA is built for data sovereignty: your data can be kept onshore and isn't used to train third-party models. AI Guardian adds content and governance policies on top.

Question 2

What is a Crewmate, in plain terms?

Accepted Answer

A configurable AI teammate you set up once — with the right knowledge, tools and guardrails — that then behaves consistently for everyone allowed to use it, and can run recurring work on its own.

Question 3

What's the difference between individual and communal Crewmates?

Accepted Answer

Individual means a shared setup but private chats and memory per person. Communal is a shared team room where chats and memory are visible to everyone with access.

Question 4

Do I need a paid plan for Crewmates?

Accepted Answer

Yes — Crewmates are part of Opti Assist, available on any paid tier.

Question 5

What's the difference between Opti Assist and Opti Core?

Accepted Answer

Opti Assist is the AI and automation layer (Ask Opti, Crewmates and automation). Opti Core adds the full GRC system of record (risk, controls, frameworks, assurance) plus, at higher tiers, Cyber, AI Guardian and Logistics.

Question 6

How many frameworks does ORCA support?

Accepted Answer

20+, including ISO 27001/27701/9001/42001, Essential Eight, NIST CSF, SOC 2, PCI DSS, APRA CPS 234, PSPF and SOCI. Map a control once to satisfy many at once.

Question 7

Can I try ORCA before paying?

Accepted Answer

Yes — start on Free, or (if eligible) run a 14-day trial of Professional-level features.

Question 8

How do upgrades and downgrades take effect?

Accepted Answer

Upgrades apply immediately. Downgrades and cancellations take effect at the end of your current billing period.

Question 9

Does ORCA have a mobile app?

Accepted Answer

Yes — ORCA Mobile for iOS and Android, with Microsoft or Google sign-in, dashboard, chat, action items, approvals and push notifications.

Question 10

What is a Program or vertical?

Accepted Answer

An optional pre-configured bundle (e.g. NDIS) that switches on a compliance vertical — readiness checks, framework, seeded knowledge and Crewmates. Your account team enables it for your organisation.

Frequently asked questions

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